| Poor download speed tops consumer complaints charts
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| Written by HiVoltage |
Sunday, 20 May 2007
MCA released a report containing statistics regarding consumer queries and complaints that they have received between January and March 2007. A whooping 45% of these complaints and queries were related to Internet access, with the other 55% distributed between post, fixed line, TV, mobile, etc. A percentage breakdown showing the issues the customers complained about, shows that 25% of all complaints were about poor download speed. The runners up were inefficient service and perceived discriminatory offers / practices, both at 20%. The document goes on by giving a detailed description of all the issues mentioned.
Such statistics make us think - are the local ISP's in general really offering the worst service quality when compared to other service providers in different areas in the communications market?
Links:
MCA Consumer Queries and Complaints Statistics January to March 2007 report
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| Last Updated ( Thursday, 24 May 2007 ) |
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